Return & Refund Policy ā€“ Peptide Online Shop

Thank you for shopping with Peptide Online Shop. Please review our policy carefully before making a purchase.

No Returns or Exchanges

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed.

Refund Eligibility

Refunds are only considered under the following circumstances:

  • You received the wrong product
  • Your order arrived damaged or defective
  • Your package was lost in transit (confirmed by the courier)

If your situation falls under one of the above, you must contact us within 48 hours of delivery.

Reporting an Issue

To request a refund or resolution, please email us at:
info@peptidesshoponline.com

Include the following details:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging (if applicable)

Failure to provide sufficient evidence may result in your request being declined.

Refund Process

  • Once your request is reviewed and approved, a refund will be issued to your original payment method.
  • Processing times may vary depending on your payment provider.
  • In some cases, we may offer a replacement instead of a refund.

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect shipping address provided by the customer
  • Delays caused by customs or courier services
  • Normal shipping delays outside our control
  • Orders where tracking shows successful delivery

Order Changes & Cancellations

Orders cannot be modified or canceled once they have been processed. Please ensure all details are correct before completing your purchase.

Important Notice

All products sold by Peptide Online Shop are intended strictly for research purposes only. They are not for human consumption, medical, or veterinary use.